Frequently Asked Questions
Everything you need to know about shopping with Sub-Shop.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
Are your garments true to size?
Most of our apparel follows standard US sizing. We provide a detailed size guide on every product page to help you find the perfect fit before you purchase.
What payment methods do you accept?
Sub-Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my Sub-Shop clothing?
To maintain quality, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner tag of each garment.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.